FAB Bank Customer Care 2026 (All Contact Numbers)

Whether you’ve lost your debit card, noticed an unauthorized transaction, need help with your credit card, or simply want to speak with a banking representative, knowing the correct FAB Bank customer care contact can save valuable time.

First Abu Dhabi Bank (FAB) is the largest bank in the UAE, serving millions of retail, business, Islamic, and private banking customers. To support this wide customer base, FAB provides multiple customer service channels, including 24/7 phone support, the FAB Mobile App, online banking, WhatsApp assistance, email support, branch services, and an AI-powered virtual assistant.

Instead of searching different websites for various phone numbers, this guide brings together all official FAB customer care numbers, support channels, complaint options, emergency contacts, and banking safety tips in one place.

Whether you’re in Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, or even outside the UAE, this article will help you find the right FAB support channel for your situation.

Safety Note: Never share your OTP, PIN, CVV, online banking password, or full debit or credit card number with anyone claiming to be from FAB. Bank representatives will never ask for these confidential details over the phone, WhatsApp, SMS, or email.

FAB Customer Care Numbers at a Glance

Below are the most commonly used First Abu Dhabi Bank customer service numbers.

Service	UAE Contact Number	International Contact
Personal Banking Customer Care	600 52 5500	+971 2 681 1511
General Banking Support	600 52 5500	+971 2 681 1511
Customer Complaints	600 52 5500	+971 2 681 1511
Business Banking	600 500 201	+971 60 052 2235
Payit Support	+971 2 410 4888	+971 60 054 3329
Islamic Banking	800 2200	+971 2 499 6111
Merchant (POS) Support	+971 2 499 6599	+971 2 499 6599

For most banking enquiries, 600 52 5500 is the primary customer care number inside the UAE and operates 24 hours a day.

Official FAB Customer Support Channels

FAB offers several ways to get assistance depending on the urgency of your request.

Support Channel	Best For
Customer Care Phone	Urgent banking issues
FAB Mobile App	Card management, transfers, secure messaging
Online Banking	Account services
Official Website	Product information and self-service
Email Support	Document submissions and complaints
Virtual Assistant	Quick answers to common questions
Branches	Identity verification and complex banking requests

Choosing the right support method can often resolve your issue much faster than waiting in a phone queue.

When Should You Contact FAB Customer Care?

Customers contact FAB for many different banking services every day.

The most common reasons include:

Lost or stolen debit card
Credit card blocked
ATM cash not received
Failed online transaction
Mobile banking login issues
Password reset assistance
Balance enquiry
Card activation
Loan information
Credit card payment issues
Updating Emirates ID
Updating registered mobile number
Reporting suspicious transactions
Account opening enquiries
Complaint registration
Home finance support
Business banking assistance

If your issue involves fraud or unauthorized transactions, contact FAB immediately rather than waiting until the next business day.

FAB Customer Care for Personal Banking

Personal banking customers can receive assistance 24 hours a day through the main contact centre.

The support team can help with:

Current accounts
Savings accounts
Salary accounts
Debit cards
Credit cards
Personal loans
Auto loans
Home finance
Online banking
Mobile banking
ATM issues
Transaction enquiries

The customer care team can also verify account information after completing security verification.

FAB Customer Care for Business Banking

Business customers have a dedicated support line that handles commercial banking enquiries.

Business Banking assistance includes:

Company accounts
Business debit cards
Corporate credit cards
Payroll services
Trade finance
Merchant services
POS terminals
Business loans
Cash management
Company internet banking

Businesses with multiple users can also receive help regarding user permissions and account management.

FAB Islamic Banking Support

Customers using FAB Islamic Banking products have access to dedicated support representatives trained in Sharia-compliant banking products.

Support covers:

Islamic Current Accounts
Islamic Savings Accounts
Murabaha Finance
Islamic Credit Cards
Home Finance
Personal Finance
Account enquiries

Using the Islamic Banking support line often provides faster assistance than calling the general customer care number.

FAB Elite and Private Banking

Elite and Private Banking customers receive premium customer support with dedicated relationship managers.

Services include:

Wealth management
Investments
Priority banking
International banking
Premium credit cards
Exclusive banking products

Priority customers generally experience shorter waiting times and specialized financial assistance.

Payit Customer Support

Payit is FAB’s digital wallet platform designed for quick payments and money transfers.

Customer support can assist with:

Wallet registration
Account verification
Money transfers
Card linking
Wallet limits
Payment failures
QR payments
Mobile wallet security

Users experiencing Payit login problems should contact the dedicated Payit support team rather than the standard banking helpline.

Emergency: Lost or Stolen FAB Card

If your debit or credit card has been lost, stolen, or compromised, take immediate action.

Step 1

Open the FAB Mobile App.

Step 2

Freeze your card immediately using Card Controls.

Step 3

Call FAB Customer Care immediately.

Step 4

Request permanent card blocking if required.

Step 5

Ask for a replacement card.

Step 6

Review your recent transactions carefully.

Step 7

Report any unauthorized payments while speaking with the customer care representative.

Quick reporting significantly increases the chances of preventing fraudulent transactions.

FAB Customer Care Email Support

If your issue isn’t urgent or you need to send supporting documents, email is one of the best ways to contact First Abu Dhabi Bank.

The official FAB customer service email is:

atyourservice@bankfab.com

Email support is recommended for:

Transaction disputes
Credit card chargeback requests
Proof of payment submissions
Account-related enquiries
Complaint follow-ups
Document verification
General banking questions

When sending an email, include only the information necessary to identify your account, such as your name and the last four digits of your account or card number. Never include your full card number, PIN, CVV, password, or OTP.

Response times are typically within 1–2 business days, although complex cases may take longer.

FAB WhatsApp Customer Support

FAB also provides customer assistance through its official WhatsApp channel for general enquiries.

Customers commonly use WhatsApp to ask about:

Banking products
Credit cards
Personal loans
Branch locations
Banking services
General information

For your security, avoid sending sensitive banking information through WhatsApp unless specifically instructed by FAB using official verification procedures.

FAB Mobile App Support

The FAB Mobile App is often the quickest way to resolve everyday banking issues without waiting on hold.

Inside the app, customers can:

Freeze or unblock cards
View account balances
Download account statements
Update profile information
Activate debit or credit cards
Reset passwords
Contact customer support
Raise service requests
Track complaints

Many common banking tasks can now be completed directly within the app, reducing the need to visit a branch or call customer care.

FAB Online Banking Support

FAB Online Banking provides secure access to most banking services through a web browser.

Customers can use Online Banking to:

View account balances
Transfer funds
Pay utility bills
Manage beneficiaries
Download statements
Update personal information
Apply for selected banking products

If you’re unable to access Online Banking, customer care can assist after verifying your identity.

FAB Virtual Assistant

FAB’s AI-powered Virtual Assistant is available on the official website to answer common banking questions.

It can assist with topics including:

Account opening
Loan information
Credit cards
Branch locations
Banking fees
Product eligibility
Mobile banking

If the chatbot cannot resolve your issue, it may direct you to the appropriate support team or customer care representative.

FAB Branch Working Hours

Although many banking services are now available digitally, some requests still require visiting a branch.

Typical branch services include:

Emirates ID updates
Large cash transactions
Certified bank statements
Signature verification
Account opening assistance
Safe deposit services
Complex banking requests

General Branch Timings

Branch Type	Working Days	Typical Hours
Standard Branches	Monday to Friday	8:30 AM – 3:00 PM
Mall Branches	Saturday to Thursday	10:00 AM – 10:00 PM (varies by mall)
Contact Centre	24/7	Always Available

Always check your selected branch before visiting, as operating hours may vary during Ramadan and public holidays.

Which FAB Support Channel Should You Use?

Different issues are resolved faster through different support channels.

Banking Issue	Best Contact Method
Lost Debit Card	Phone immediately
Credit Card Fraud	Phone immediately
ATM Cash Not Dispensed	Customer Care
Failed Online Transfer	Customer Care
Credit Card Activation	FAB Mobile App
Balance Enquiry	Mobile App
Statement Download	Mobile App or Online Banking
Update Mobile Number	Mobile App or Branch
General Information	Website or Virtual Assistant
Complaint Registration	Email or Customer Care
Business Banking	Business Banking Helpline
Merchant POS Issues	Merchant Support

Choosing the correct support channel often saves considerable waiting time.

Languages Supported by FAB Customer Care

FAB serves customers from many nationalities across the UAE.

Support is generally available in:

English
Arabic

Additional language assistance may be available depending on agent availability.

Average Response Time by Support Channel

Support Method	Typical Response
Customer Care Phone	Immediate
Mobile App Chat	Within minutes
WhatsApp	Usually within a few hours
Email	24–48 business hours
Complaint Investigation	Usually 5–10 business days
Branch Visit	Depends on customer traffic

For urgent banking matters, calling customer care remains the fastest option.

How to File a Complaint with FAB Bank

If your issue has not been resolved through regular customer support, FAB provides a formal complaints process that follows the Central Bank of the UAE’s consumer protection guidelines. Whether your concern is related to a failed transaction, unauthorized debit, loan issue, or service quality, you can officially submit your complaint for review.

Step 1: Contact FAB Customer Care First

Before filing a formal complaint, contact FAB customer support through one of its official channels.

You can:

Call 600 52 5500 (within UAE)
Call +971 2 681 1511 (outside UAE)
Use the Live Chat inside the FAB Mobile App
Contact the Virtual Assistant on the official FAB website

Many issues such as card disputes, transaction delays, and online banking problems are resolved during the first interaction.

Step 2: Submit an Official Complaint

If the problem remains unresolved, submit a complaint using one of these methods:

FAB Online Complaint Form
Email: atyourservice@bankfab.com
Visit your nearest FAB branch
Request a complaint ticket through customer care

When submitting a complaint, include:

Full Name
Emirates ID (if requested)
Account or Card Number
Mobile Number
Detailed description of the issue
Supporting documents or screenshots

After submission, FAB provides a Complaint Reference Number that you can use to track progress.

Step 3: Wait for Investigation

Most simple complaints are resolved within a few working days.

For complex cases involving fraud investigations, chargebacks, or loan disputes, FAB may require additional verification before providing a final response.

Keep your complaint reference number safe until the issue has been fully resolved.

Step 4: Escalate to the Central Bank of the UAE

If FAB does not resolve your complaint satisfactorily, you can escalate the matter to the Central Bank of the UAE (CBUAE) through its Consumer Protection platform.

Before escalating, ensure that:

You have already contacted FAB.
You have your complaint reference number.
FAB has been given reasonable time to investigate.

The Central Bank independently reviews banking complaints against licensed UAE banks.

How to Report a Lost or Stolen FAB Card

Losing your debit or credit card can expose your account to unauthorized transactions. If your FAB card is lost, stolen, or suspected of being compromised, act immediately.

Freeze Your Card Using the FAB Mobile App

The fastest option is to temporarily freeze your card.

Open:

FAB Mobile App → Cards → Select Card → Freeze Card

This blocks new card transactions instantly while you decide your next step.

Call FAB Customer Care Immediately

After freezing the card, contact customer care to permanently block it.

Inside UAE

600 52 5500

Outside UAE

+971 2 681 1511

The support team is available 24 hours a day.

Review Recent Transactions

Ask the customer service representative to review your latest card transactions.

If you notice unauthorized purchases, report them immediately so FAB can begin a fraud investigation.

Request a Replacement Card

Once the card has been blocked, request a replacement.

Replacement cards are generally delivered within several working days depending on your location in the UAE.

How to Update Your Mobile Number or Email in FAB

Keeping your contact details updated is important because OTP verification, security alerts, and banking notifications are sent to your registered phone number and email.

Through FAB Mobile App

Log into the app.
Open the Menu.
Select Profile Settings.
Update your mobile number or email address.
Verify using OTP.

Through Online Banking

Log into FAB Online Banking.

Navigate to:

Services → Personal Information → Update Contact Details

By Visiting a Branch

If online verification fails, visit your nearest FAB branch with your Emirates ID to update your information.

Security Tips When Contacting FAB Customer Care

Cybercriminals frequently impersonate UAE banks through phone calls, SMS messages, WhatsApp, and fake websites. Following these security practices helps protect your account.

Always remember:

FAB never asks for your ATM PIN.
Never share your OTP with anyone.
Never disclose your CVV or online banking password.
Ignore suspicious SMS links claiming your account will be blocked.
Verify every call by contacting FAB through its official customer care number.
Use only the official FAB website and Mobile App.

If you believe someone has attempted to scam you, report the incident immediately through FAB Customer Care.

Final Thoughts

Having the correct FAB Bank customer care contact details can save valuable time when dealing with banking issues. Whether you need to block a lost card, check your account, report fraud, submit a complaint, or contact business banking support, FAB offers multiple official communication channels including phone, email, WhatsApp, online banking, and its mobile app.

Before contacting support, have your account details ready and use only official FAB channels to protect yourself from scams. For more UAE banking guides, customer support information, and financial resources, continue exploring TheUAEWeb.com.