IKEA UAE: Stores, Hours, Delivery Charges & Returns

You’ve been to IKEA twice and left with a lamp, a plant and a table you didn’t plan to buy. Still no wardrobe. This time you want a plan: which store, what delivery costs, and what happens if it doesn’t fit.

Here’s the quick version. IKEA UAE has 8 stores: two in Dubai (Festival City and Jebel Ali), three in Abu Dhabi (Yas Island, Al Wahda and Dalma Mall), one in Al Ain and one in Fujairah. Stores are open every day. Online, accessories delivery costs AED 10 (free above AED 250) and furniture delivery costs AED 45. You have 90 days to return unopened items, or 120 days as an IKEA Family member. You can split payments with Tabby or Tamara, or with selected bank cards.

Below you’ll find which store suits you, real delivery costs, the As-is trick that saves money, and what to do when something arrives damaged.

Safety Note: The biggest risk is fake “IKEA voucher” or giveaway messages and copycat websites that take payment or card details. Only shop through IKEA’s official site, app or stores, and never pay outside checkout. theuaeweb.com is only an informational platform and is not affiliated with IKEA. Prices, delivery fees and offers change; last checked 23 October 2026. Verify on the official IKEA UAE stores page. This is general information on Theuaeweb.com, not financial advice.

Table of Contents

How many IKEA stores are in the UAE?

IKEA UAE has 8 stores. That’s two in Dubai, three in Abu Dhabi, one in Al Ain and one in Fujairah. ikea

Store	Emirate	Notes
Dubai Festival City	Dubai	Serves Old Dubai, Downtown and Business Bay; Småland play area
Jebel Ali (Festival Plaza)	Dubai	The largest IKEA in Dubai, with design studios and home planning; Småland
Yas Island	Abu Dhabi	Described by IKEA as the most sustainable store in the UAE; Småland
Al Wahda	Abu Dhabi	City-centre store with planning and consultation services
Dalma Mall	Abu Dhabi	IKEA calls it a full-size store; restaurant, bistro and Swedish food market
Al Ain (Al Jimi Mall)	Al Ain	Newly expanded and five times larger than before
City Centre Fujairah	Fujairah	Smaller store with best-sellers and order-and-collect www.ikea.com +5

Arabian Business described the Dalma Mall branch as a 50,000 sq ft small store when it opened. IKEA’s current page calls it full-size. If you’re planning a big shop, check the store page first. arabianbusiness

Which IKEA should you go to?

Go to the one that matches your list, not just the closest.

Big furniture shop, or a full room: Jebel Ali has the widest range and the design studios.
Old Dubai, Downtown or Business Bay: Dubai Festival City is the closer option.
Kids with you: The Småland play area is only at Dubai Festival City, Jebel Ali and Yas Island. ikea
Abu Dhabi city centre: Al Wahda or Dalma Mall.
Small order or pick-up: a smaller store or Click & Collect.

What are IKEA UAE’s opening hours?

IKEA says its stores are open every day of the week. The hours I verified:

	Dubai Festival City	Jebel Ali
Store, Mon–Thu	10am–11pm (Sunday included)	10am–11pm
Store, Friday	10am–12am	10am–12am
Store, Saturday	10am–12am	9am–12am
Store, Sunday	10am–11pm	9am–11pm
Click & Collect	6am–12am daily	6am–12am daily
Småland	12pm–9pm Mon–Fri, 10am–9pm weekends	10am–9pm (9:30pm Mon–Tue)

At Dubai Festival City, store hours run 10am to 11pm Monday to Thursday and Sunday, and 10am to midnight Friday and Saturday. Jebel Ali opens at 9am on Saturday and Sunday. I didn’t verify the other six stores, so check each store page before you drive. Hours can change around public holidays. ikea ikea

How much does IKEA delivery cost in the UAE?

Online, accessories delivery costs AED 10 and furniture delivery costs AED 45. Delivery with assembly is AED 144, assembly only is AED 99, and express delivery with assembly is AED 350. ikea

Service	Online price	In-store: IKEA Family	In-store: normal
Home accessories	AED 10 (free above AED 250)	AED 10 (free above 250)	AED 10 (free above 250)
Furniture delivery	AED 45	AED 45	AED 75
Delivery and assembly	AED 144	AED 144	AED 225
Assembly only	AED 99	AED 99	AED 150
Express delivery and assembly	AED 350	not listed	not listed

Three things worth knowing:

IKEA Family saves real money on in-store orders. Without membership, in-store furniture delivery is AED 75 instead of AED 45. Membership is free. ikea
Same-day delivery has rules. Order before 12 noon, delivery arrives between 3pm and 10pm, slots are limited, and it’s only in Dubai and Abu Dhabi. ikea
Outside city limits costs more. IKEA says different service charges apply outside the city limit. ikea

About “free delivery”: IKEA’s pages show different promotional banners. Most say free accessories delivery over AED 250, while one page says free furniture delivery on online orders of AED 500 and above. These are promotions, so confirm at checkout. Older articles claiming free delivery above AED 100 are outdated.

Is IKEA assembly worth it?

It depends on what you’re building. Assembly only costs AED 99 for online and IKEA Family orders, and AED 150 at the normal in-store price. Delivery plus assembly is AED 144 online. For a wardrobe or big bed, that’s often worth it.

But there’s a free option. The Dubai stores offer a self-service assembly area where you can put furniture together for free. That helps if you’re buying one flat-pack piece and want to see it built before leaving. ikea

How does Click & Collect work?

You order online and pick up from the store’s collection point. IKEA says collecting from a store or collection point is free. Dubai Festival City and Jebel Ali list collection hours from 6am to midnight, which is wider than store hours. I didn’t open the full Click & Collect page, so check its terms for order cut-offs. ikea

Is IKEA Family worth joining?

Yes, if you’ll buy furniture. Membership is free. It extends the return window from 90 to 120 days. It also gives the lower in-store delivery and assembly prices shown above, and members can get special online offers on selected items. ikea

How can you pay: Tabby, Tamara and bank instalments?

IKEA UAE accepts Visa, Mastercard, tamara, tabby, Apple Pay and cash on delivery. IKEA’s page describes Tabby and Tamara as four interest-free instalments, with 25% paid now and the rest over three months. Approval depends on a credit assessment, and the limit varies by customer. Confirm any fees on the checkout screen. ikea ikea

Bank 0% instalments apply on purchases above AED 500:

Bank	Plan
FAB	3, 6, 9 or 12 months; up to 24 months above AED 5,000 with the FAB Blue card
Emirates NBD	3, 6 or 12 months
Dubai Islamic Bank	6 or 12 months
RAKBANK	3, 6, 9 or 12 months
ADIB	3, 6 or 12 months

IKEA says to contact your bank to activate the plan. Don’t assume it applies automatically. ikea

What is IKEA’s return policy in the UAE?

You can return unopened items within 90 days with proof of purchase, or within 120 days if you’re an IKEA Family member. Refunds go back to the original payment method. ikea

Not refundable or exchangeable:

Assembled or disassembled items
Open sofas
Live plants and food
Used or opened bedding
Cut-metre fabrics
Made-to-measure items
Modified, altered or washed products
As-is products

For online orders, delivery and assembly fees you paid aren’t refunded if you return goods delivered to your home. Mattresses have their own trial: IKEA offers a 90-day mattress trial. Check the terms page for exact conditions. ikea ikea

What is IKEA As-is, and why should you check it?

As-is is the discount corner for items that aren’t perfect. It holds showroom models, customer returns, discontinued products, and items with damaged packaging or minor flaws. You’ll find it in the self-serve warehouse area, before the checkouts. ikea

How it works:

Read the tag: original price, discount, reason for discount and the As-is price.
Check the item closely, because As-is items aren’t returnable.
If it won’t fit in your car, you can take it apart, and IKEA lends tools after purchase. ikea
Ask about delivery. Certain items are eligible, but restrictions and extra charges may apply. ikea

It’s worth a look before you pay full price for a showroom item you were about to buy.

What are the family and practical details?

Parking: free at IKEA stores, though capacity varies. ikea
Pets: not allowed inside. ikea
Food: every UAE store offers a restaurant, Swedish food market or bistro. ikea
Public transport to Jebel Ali: a free shuttle runs from Energy and Garden metro stations to Festival Plaza. ikea
Dubai Festival City: the nearest metro is Creek, and the creek crossing is by boat, so it’s not a quick link.

Money-saving tips most guides miss

Measure first. IKEA offers a home measuring service and online planners, so you don’t buy something that won’t fit.
Check stock online before you drive. IKEA’s services page lists a stock check.
Check As-is before checkout, especially for showroom pieces.
Use IKEA Family prices. It’s free, and it lowers in-store delivery from AED 75 to AED 45.
Use Click & Collect for small orders instead of paying delivery.
Combine accessories to reach the AED 250 free delivery threshold, if it applies to your order.
Use a 0% bank plan if you have one of the listed cards and spend above AED 500.
Report damage within 48 hours. More on that below.

Common mistakes and myths vs facts

Myth	Fact
Delivery is free above AED 100	That’s outdated; the threshold shown now is AED 250 for accessories
Every store has a kids’ play area	Småland is at three stores only
IKEA Family only gives points	It extends returns to 120 days and lowers delivery fees
You can return an assembled item	Assembled items aren’t refundable
Dubai only has one IKEA	It has two
Al Ain is a collection point only	It’s now a full-size store
Tabby and Tamara always approve	Approval depends on credit assessment

Who should not use IKEA delivery or assembly?

Anyone who hasn’t checked lift and door sizes. IKEA tells you to check your doorways, halls, stairs and lifts, and the package details are on each product page.
People living outside the city limit, who should check the extra charges before they order.
Anyone who needs the item on a fixed date, without confirming the delivery slot.

What if something arrives missing or damaged?

Report missing or damaged products within 48 hours of receiving your order, and IKEA will arrange the replacement. To change a delivery address or date, contact customer service at least 48 hours before delivery. For a missing screw or part, IKEA sells spare parts such as screws, cam locks and dowels. Keep your receipt and order confirmation handy for any claim. Picking and Delivery services +2